CUSTOMER SERVICE


BILLING INFORMATION
You want billing to go as smoothly as possible and so do we. Please contact Member Services at (202) 777-3217 if your credit card is new, lost, stolen, or has a new expiration date, or if you have any questions about billing.

PRAISE, PROTEST, OR PROPOSALS
Please tell us what you think. There is a Suggestion Box in the lobby at the Front Desk next to the Receptionist, in the 4th Floor Fitness Center, and at the Pool Courtesy Desk on the lower level. You can also email your suggestion. We do review all submissions and post responses on the bulletin board next to the lower level Gymnasium. If you leave us contact information, we will be glad to respond personally.
 

 

Tena Howel
Member Services Director
(202) 777-3217

Membership Office
Located Off Q Street Lobby
10:00 am-7:00 pm Mon-Thur
10:00 am-3:00 pm Fri
10:00 am-1:00 pm Sun
Closed Saturday

Henry S. Reich Sport & Fitness Center

Sat-Sun 8:00 am-8:00 pm
Mon-Thur 6:00 am-10:00 pm
Fri 6:00 am-6:00 pm