BILLING INFORMATIONYou want billing to go as smoothly as possible and so do we. Please contact Member Services at (202) 777-3218 if your credit card is new, lost, stolen, or has a new expiration date. If you ever have any questions regarding our billing or your payments, please do not hesitate to contact Alex de Campos Salles at (202) 777-3218.
PRAISE, PROTEST, OR PROPOSALSPlease tell us what you think. There is a Suggestion Box in the lobby at the Front Desk next to the Receptionist, in the 4th Floor Fitness Center, and at the Pool Courtesy Desk on the lower level. You can also email your suggestion. We do review all submissions and post responses on the bulletin board next to the lower level Gymnasium. If you leave us contact information, we will be glad to respond personally.
Tena HowelMember Services Director(202) 777-3217Alex de Campos SallesMember Services Associate(202) 777-3218
Member Services Office located off Q Street LobbyMon-Thur 10:00 am-9:00 pmFri and Sun 10:00 am-3:00 pmClosed Saturday
Henry S. Reich Sport & Fitness Center
Sat-Sun 8:00 am-8:00 pmMon-Thur 6:00 am-10:00 pmFri 6:00 am-6:00 pm