FREQUENTLY ASKED QUESTIONS 2013!
   
1. What do the volunteers do on December 25th? 1a. What are the responsibilities of a Team Captain?
2. Describe the registration process and how the day is planned?
3. I live in suburban VA (or MD) and I signed up for my chosen event because it takes place very close to my home. Do I still have to come to the DCJCC an hour before the event, only to have to travel back to where I had come from?
4. Why is there a registration fee?
5. Can I bring my child to the community service project?
6. Can I volunteer before December 25th?
7. I cannot volunteer my time, how else can I contribute?
8. How do I register and pay?
9. Is group registration available?
10. What are the age requirements at the project sites?
11. How do I get to the Washington DCJCC?
12. What is your contact information?


1. What do volunteers do on December 25th?

Amazing acts of kindness! Teams of volunteers, supplied with gifts, desserts, games and crafts (organized by the WDCJCC), go to one of more than 50 social service agencies in the DC Metropolitan Area. Your group may throw a party for the clients of Change, Inc. or serve a meal at Miriam's Kitchen. Senior homes often ask volunteers to run a game of bingo, visit with the residents or serve lunch. And we have several projects delivering gifts and food packages. Volunteers will also paint community spaces that need brightening.
 
Most volunteers help out in the community at a social service agencies; while some choose to stay at the DCJCC with activities based there. See project listings for a detailed description of the most recent service project's availible.
 
The volunteers work may start at dawn, mid-morning or in the afternoon. Most projects will take up around 4 hours of your day. You can pick a project that will fit in with your interests and your schedule.
 
Volunteers may also donate blood on top of or instead of going to a community service site. If you are interested in doing more, volunteer to be a Team Captain.

1a. What are the responsibilities of a Team Captain?

A Team Captains job only takes an extra couple of hours in advance of December 25, but in the end is very rewarding. They help coordinate day of logistics with the D25 Coordinator and are a liaison with the project site itself. The Team Captains are asked to establish contact with the volunteers that signed up for their project to ensure that everyone is clear on the day’s events. All of this helps to ensure that the day run that much smoother.

Some of the projects will include a note that a Team Captain may be needed.  If you are interested in being a Team Captain for that project, click the link to check if the Team Captain slot is still available.  You may also choose from a list of projects that need Team Captains.
 
2. Describe the registration process and how the day is planned? 

a. If you register online before the registration deadline of December 23,  (and we strongly recommend you do this), you should plan to be at the DCJCC on December 25th one-hour in advance of your scheduled event start time.  Complementary breakfast/refreshments will be available when you arrive. You can register online by visiting www.washingtondcjcc.org/d25 and following the link to the event in which you are interested.
 
b. Once you have completed your online registration your contact information becomes available to your team captain who should contact you the week of December 17. If you still have questions, please visit the website for last minute updates.
 
c. Upon arriving at the DCJCC on the 25th you will check in at the check-in table in the Q Street lobby then proceed to your group’s meeting room (there will be a schedule with room numbers listed).  Other than exceptions noted below, volunteers are asked to meet at the DCJCC rather than travel individually to the event site so that you can help out with transporting the gifts and other goods we take to each project site. Also, the management at certain venues prefer for their own security reasons that the volunteers arrive en masse rather than individually. 
 
d. If your event is scheduled to start at 8:00 a.m. or earlier on the 25th you should not meet at the DCJCC.  Instead, go directly to your event site.  Otherwise, please meet your volunteer team at the DCJCC one hour before your project start time.
 
3. I live in suburban VA or MD and I signed up for my chosen event because it takes place very close to my home. Do I still have to come to the DCJCC an hour before the event, only to have to travel back to where I had come from?
 
We prefer that you join us at the Center, unless your event starts at 8:00 a.m. or earlier. Please speak to your team captain prior to your project about this.
 
4. Why is there a registration fee? 
 
Registration for this project is $18, plus a $2 service charge (to cover Credit/Debit card charges).  The fee helps cover the cost of paint, food, gifts and other materials needed to serve thousands of people in need in our community. Not all projects require supplies but most of them do. The fee helps to cover all projects.
 
A number of complimentary slots are available for December 25th Day of Service on a first-come/first-serve basis. If the program fee of $18 is an impediment to your participation, please call Erica at 202-777-3255 to inquire about arrangements. Thank you.

5. Can I bring my child to the community service project? 
 
Yes! Children are welcome to participate. Each site has their own policy in regard to age. Please be sure to read the ticket descriptions to make sure your child is age appropriate. Please keep in mind that youth 15 years old and under should be accompanied by an adult.
 
6. Can I volunteer before December 25th? 
 
There are a number of events taking place in the period prior to December 25th that need the help of volunteers. Advance volunteering is crucial to making this event a success. DCJCC volunteers seek donations, help plan the event, organize collection drives to collect toys, clothes and toiletries to be given away and assist in recruiting volunteers for months in advance.
 
During the month of December, dozens of volunteers gather at the DCJCC to wrap and organize gifts, make signs and posters, help collect donations and knit or crochet warm winter items for the homeless.

Keep and eye on the website for pre-D25 volunteer opportunities. Projects are always being added!
 
There's no obligation for advance volunteers to take part in the Service Day project, though most volunteers who help out beforehand also volunteer their time on December 25th.
 
7. I cannot volunteer my time, how else can I contribute? 
 
If you can't volunteer before or on December 25th, please consider making a donation to the project. Your gift will enable us to cover the cost of food, gifts, paint and other materials needed to serve as many people in need in our community that we can on one special day, as well as community service endeavors throughout the year. Check out our registries at Dollar Days and Target. If you choose to shop online, please place your order by December 10 so that we get your donation in time for wrapping. Thank you!

Monetary donations can be made by clicking here as well as in-kind donations accepted at the DCJCC front desk. If you'd like more information about how your donation will be used or how you can be added to our sponsors page, please contact Erica.
 
8. How do I register and pay? 
 
Online registration is available for all projects at www.washingtondcjcc.org/d25. We advise you to register online in advance as project sites fill up quickly. If you have additional registration questions, please email us and we will respond within 48 hours. The online registration deadline is December 23, Noon.

9. Is group registration available? 
 
Yes, group registration is available. When you register, please include the number of people volunteering with you. The online registration system will automatically charge the registration fee based on the total number of volunteers in your group. If you wish to bring a group (a work, social group or club) larger than 10 volunteers or to find out about discounts, please contact Elena or 202.777.3255.
 
10. What are the age requirements at the project sites? 
 
The December 25th Day of Service is a family event; however, some sites may have specific age restrictions due to their site's policy. Each site description contains age requirement information if there is a requirement. Please be sure to read the description carefully. Should you have additional questions, please email us and we will respond within 48 hours. 
 
11. How do I get to the Washington DCJCC? 
 
The Washington DCJCC is located at 1529 16th Street, NW (16th & Q St). For more information on how to get to the Center go to www.washingtondcjcc.org/about.
 
PARKING is available on the street or at Colonial Parking at 1616 P. Street (between 16th and 17th Streets just 2 blocks south of the Center). For more parking information, please see www.washingtondcjcc.org/about

The Red Line METRO at Dupont Circle is the closest. Exit at Q Street (North entrance) and walk east on Q Street. The Center is located on Q Street at the Southeast Corner of 16th Street and Q Street. 

 
12. I have more questions, who should I contact? 
 
For questions about December 25th Day of Service 2012 please contact us via email. It is the fastest and easiest way for us to get back to you.
 
General inquiries or Site and Team Captain Inquiries contact Gena at d25@washingtondcjcc.org
Registration questions contact Elena at elenaf@washingtondcjcc.org

Donation inquiries or Blood Drive Inquiries contact Erica at ericas@washingtondcjcc.org